Phone: 847-749-2787 | Email: info@haeiwacom.com
Haeiwacom - Frequently Asked Questions
Haeiwacom's software as a service from the "cloud" can give you world-class systems quickly at a reasonable cost.

Bottom line - what do the software and services provide?


The system collects information, typically using barcoding, from your business processes as it happens, stores the data in a database and provides realtime analytics. The type of data collected and analytics performed are easily configured to your particular requirements.

All areas of your operation can be tracked - production, parts, tools, etc. In addition, documentation (ISO9001, AS9100, working instructions, SOP's) is maintained online to provide document control and simplify management and distribution.

How can it help me?


Do you deal with these issues more than you would like?

  • Quickly finding the status of an order - often when the customer is on the phone
  • Work is not moving quickly enough and you cannot find the bottleneck
  • Supervisors and managers are spending more time preparing reports about production instead of managing production
  • You do not have information about performance until the end of the month (or later!) when it is too late to make adjustments
  • Producing high quality on a consistent basis - quality declines and you cannot identify the problem point

With Haeiwacom Systems, this information is available anywhere you wish as it happens! You have a clear up to the minute picture about what is happening in your organization.

         real time data analytics

What's the value proposition?


Some examples:

  • Identify process bottlenecks for continuous improvement
  • Reduce waste and rework
  • Readily comply with regulatory requirements
  • Continuous support for quality programs such as ISO 9001 and AS 9100
  • Realtime monitoring alerts to out-of-band and process deviations

What do I need to run the system?

The system is provided as a service from our servers - we manage everything for you. All you need is a connection to the Internet and some work stations. We supply the rest!

Since the system is web-based, it is accessed through any device that has a web-browser. This powerful functionality provides access from desktop personal computers, notebooks, wireless workstations, handheld devices, etc.

The systems are touch-screen compatible allowing access from tablet computers and other mobile devices such as the Apple iPad™

Approximately how much does it cost?

  • Managed software service
    • The system is provided from our servers and we manage everything for you.
    • Fixed rate depending on size and complexity of installation and support requirements, minimum one-year commitment
    • A basic installation can be as low as USD $1,800/month. Arrangements can be made to "step into" an installation with phased-in pricing.
    • System support and maintenance (program updates, "reasonable enhancements") - phone, email, one on-site visit per year.
  • Typically, there will be a one-time charge for installation and customization. This will vary based on the amount of on-site time and the amount of customization required.

How fast can we implement?


Since the system is provided from our servers, a basic system will be active within two weeks. Full implementation is typically accomplished in sixty to ninety days.

You will be able to show your customers and prospective customers product tracebility, process tracking and online quality management. Since the system is web-based, this information can be, at your discretion, shared with your customers giving them real-time visibility.

What else?


In order to attract new customers, companies need to maintain documented producton control and quality processes and be able to demonstrate them as a consistent driver of their business operations.

The Haeiwacom Systems represent a mature, proven solution. The inherent flexibility of the systems and the responsive, personal touch of Haeiwacom assures systems that adapt to your needs and the needs of your customers. You are not forced to fit your company into a standardized system.