Third Party Service Provider (3PSP) and Reverse Logistics
Third party service providers (3PSP) provide services related to both forward and reverse logistics. In the supply chain, forward logistics represent the movement of product from the manufacturer to the consume while reverse logistics represents the reverse flow of product from the consumer to the manufacturer.

3PSP Services
Typical 3PSP services for forward logistics include kitting, packaging and labeling operations (including RFID tagging). Reverse logistics operations include repair, refurbishing, returns (RMA) handling, customer exchange programs and stock balancing/bounceback processing.

Benefits of Using a 3PSP
Using an outside provider for services yields several benefits.

• 3PSP's frees resources to focus on your key competencies - engineering and manufacturing
• Cost control and expense reduction
• Better tracking and control
• Leverage the specialized expertise of the provider rather than attempting to develop it in-house

Bigston Systems
Bigston Systems provide a robust and flexible framework to manage 3PSP operations. Due to the web-based interface, linking between in-plant processing and customer processes is straightforward. This capability provides a solid framework for returns tracking and fulfillment operations.

Bigston Corporation
Our parent company, Bigston Corporation, is a full service 3PSP specializing in returns handling, refurbishing and outsourced customer service. Bigston Corporation uses the Bigston Information Technologies' products for their customers. This provides customers with real-time web access to their production data.